How It Works

How Telemedicine Works

If you’re tired of sitting in waiting rooms, or if your schedule’s just too hectic, telemedicine service is a simple, affordable complement to your everyday healthcare needs.

Telemedicine is a national network of U.S. board-certified physicians who are available 24 hours a day, 365 days a year, allowing you to conveniently access quality care from your home, work or on-the-go as opposed to more expensive and time-consuming alternatives like the doctor’s office or emergency room for non-emergency illnesses.

Frequently Asked Questions

What is telemedicine?

It’s the use of information technology including the telephone, the Internet and personal computers, for diagnosing, treating and monitoring patients. Telemedicine is adding a new dimension to modern health care. These advances are not only making care more accessible and convenient, they are also helping to raise the quality and contain the costs of medical care.

Why telemedicine?

It’s Fast. No more waiting rooms with sick people, no driving, no babysitter; connect to a doctor instantly via phone or email.

It’s Convenient. You get care when you need it, whether you’re traveling, at work or in your home 24/7, 365 days a year.

It’s Affordable. 
Telemedicine costs less than traditional office visits, and avoids the expense of travel.

It’s Easy. Our process is simple, secure and electronically maintains your medical history.

It’s Reliable. Telemedicine doctors are all U.S. Based and licensed.

It’s Transferable. 
 You can share your electronic medical records with your primary care physician, family, or other specialist.

When should I use telemedicine?

  • When your physician is not available
  • For non-emergency care: cold, flu, sinus infection, allergies, respiratory infection, bronchitis, pink eye, urinary tract infections
  • After normal hours of operation
  • On a vacation or business trip

I purchased CHC Telemedicine. What’s next?

Your initial payment will be charged to your credit or debit card when you enroll. Future payments will be charged to your card each month on your chosen effective date.

Telemedicine is powered by Teladoc. Once enrolled, you also need to create your personal Teladoc account by using your name and date of birth. Please note: From the time of enrollment, it can take up to 24 hours for the Teladoc system to recognize your account information.

You can create your telemedicine account on or after your effective date by visiting www.teladoc.com and clicking “Create an account” or by calling 1-800-TELADOC (835-2362). If you have already created your Teladoc account, you can use telemedicine at any time by logging on to the link or calling the number above.

When creating your account with Teladoc, please ensure that you provide your name exactly the same way as during your enrollment. Please be sure to include any initials or periods included during enrollment. You can refer to the My Account Information area after enrollment to view how your name needs to be input.

Example: “William R Smith Jr.” should be input exactly as “William R Smith Jr.” and not as “Bill Smith”.

Please allow a few weeks to receive your ID Cards in the mail. You can still use telemedicine before you receive your mailed ID Cards. You may also print a temporary ID card immediately following your account activation at Teladoc.

How can a traditional face-to-face doctor visit be replaced with a telephonic or online medical consultation?

Telemedicine service is not intended to replace your primary care physician. Telemedicine provides access to licensed physicians for medical consultations to supplement the care from your primary care physician. For common or chronic conditions, a telephone or email medical consultation can sometimes replace a doctor office or emergency room visit, but communication with your primary care physician is important for continuity of care. Telemedicine’s online tools allow patients to share their Electronic Medical Records (EMRs) with their primary care physicians – quickly and easily.

May a doctor be allowed to diagnose and treat a patient over the telephone without ever seeing the patient face-to-face?

This is determined on a case-by-case basis by the consulting physician using his/her own medical judgment as to whether sufficient information has been obtained from the patient on which to make evaluation, diagnoses, and recommend a treatment plan, which may or may not include prescriptions for medication. This entire process is documented appropriately, and in detail, and under no circumstances do any physicians in the Telemedicine Physician Network prescribe any DEA-controlled (Class II, etc.) medications.

Does telemedicine offer access to both informational and diagnostic medical consultations by telephone to physicians in all 50 states?

Currently, telemedicine offers access to informational medical consultations by telephone and secure email to physicians in all 50  states; and access to diagnostic medical consultations by telephone and video to physicians in all 50 states.

How does telemedicine ensure high quality physicians?

Credentials for physicians are conducted every two years. These physicians are also subject to a 10% random audit, which exceeds NCQA standards.